Beyond just a sh*t service

Today like many of you, I read this blog about a disabled chap who was insulted, lied to and demeaned in a way you would think could not possibly be true.


http://geoffholt.com/2012/04/south-west-trains-disability-discrimination-shame/

Turns out the twitter team behind @SW_Trains were also alerted to this. Their initial response was:

Now, maybe I am being naive, but if I were the PR/Marketing rep for a big company like South West Trains, I would read that and think 'God, we must respond to this immediately and we must make sure we investigate properly'.

But no, #SWTrains did not initially alter their behaviour from the every day complaints we make about service.

Read that article again, then read their response. Sickening isn't it?