Showing posts with label ryde pier. Show all posts
Showing posts with label ryde pier. Show all posts
Tuesday, 3 April 2012
Monday, 2 April 2012
Beyond just a sh*t service
Today like many of you, I read this blog about a disabled chap who was insulted, lied to and demeaned in a way you would think could not possibly be true.
http://geoffholt.com/2012/04/south-west-trains-disability-discrimination-shame/
Turns out the twitter team behind @SW_Trains were also alerted to this. Their initial response was:
Now, maybe I am being naive, but if I were the PR/Marketing rep for a big company like South West Trains, I would read that and think 'God, we must respond to this immediately and we must make sure we investigate properly'.
But no, #SWTrains did not initially alter their behaviour from the every day complaints we make about service.
Read that article again, then read their response. Sickening isn't it?
http://geoffholt.com/2012/04/south-west-trains-disability-discrimination-shame/
Turns out the twitter team behind @SW_Trains were also alerted to this. Their initial response was:
Now, maybe I am being naive, but if I were the PR/Marketing rep for a big company like South West Trains, I would read that and think 'God, we must respond to this immediately and we must make sure we investigate properly'.
But no, #SWTrains did not initially alter their behaviour from the every day complaints we make about service.
Read that article again, then read their response. Sickening isn't it?
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